Legal

Privacy Policy

Effective date: 14 August 2026

CommentConvert is developed and operated by CYNOSURE Infotech, Ahmedabad, Gujarat, India. This policy explains how we handle information when you visit our website, request early access, or use CommentConvert.

Information we process

Depending on the features you use, we may process your name, email address, business and workspace details, connected social-account identifiers, permissions, access tokens, messages, comments, automation rules, delivery records, diagnostic logs, IP address, browser information, and support communications.

How we use information

We use information to provide and secure the service, connect authorized accounts, process requested automations, display conversations and delivery results, diagnose failures, prevent misuse, communicate with users, and comply with legal obligations.

Meta platform data

When you connect an Instagram, Facebook, Messenger, or WhatsApp business account, CommentConvert processes only the data and permissions authorized through Meta. Access tokens are treated as confidential credentials. We do not use Meta platform data for unrelated advertising or sell it to data brokers.

Sharing

We may share limited information with service providers that supply hosting, email, security, analytics, or infrastructure, and with connected platforms when required to perform actions you request. We may disclose information when legally required or to protect users and the service. We do not sell personal information.

Retention and security

We retain information only as long as reasonably necessary to operate the service, meet contractual or legal requirements, resolve disputes, and maintain security records. We use access controls, encryption where appropriate, logging, and operational safeguards, but no online system can guarantee absolute security.

Your choices and rights

You may disconnect a platform account, withdraw permissions through the relevant platform, or request access, correction, export, or deletion of your information. Rights vary by location. We may verify your identity before completing a request.

Children

CommentConvert is a business service and is not intended for children under 13. We do not knowingly collect personal information from children.

Changes

We may update this policy as the product and legal requirements change. The effective date above will be updated when material revisions are published.

Contact

Email privacy questions or requests to support@commentconvert.eplanetjai.com. For deletion instructions, visit Data Deletion.